Help
Frequently Asked Questions
The basics
What is the Microsite?
What is the Public-i Player?
How do I find a webcast?
How do I watch a webcast?
How do I access extra information about a webcast?
What is the difference between a live and archived webcast?
How do I navigate through a webcast?
Who gets feedback?
Technical specifications
Why can't I hear the webcast?
Why can't I see the webcast?
Why is the webcast picture blurred or frozen?
Why does my player keep buffering?
Do I need broadband?
Why can we not get a bigger picture?
Why are the speaker names out of synch with the video?
Why will the webcasts not play on my work computer?
Troubleshooting
What computer specification will I need to view webcasts?
What are RealPlayer and Windows Media Player?
Where can I get the software and what does it cost?
How long does it take to download the software needed to view a webcast?
How do I install the software needed to view the webcast?
What is your cookie policy?
I'm using a Mac and can't see / hear anything. What's wrong?
What is the Microsite?
What is the Public-i Player?
How do I find a webcast?
How do I watch a webcast?
How do I access extra information about a webcast?
What is the difference between a live and archived webcast?
How do I navigate through a webcast?
Who gets feedback?
Technical specifications
Why can't I hear the webcast?
Why can't I see the webcast?
Why is the webcast picture blurred or frozen?
Why does my player keep buffering?
Do I need broadband?
Why can we not get a bigger picture?
Why are the speaker names out of synch with the video?
Why will the webcasts not play on my work computer?
Troubleshooting
What computer specification will I need to view webcasts?
What are RealPlayer and Windows Media Player?
Where can I get the software and what does it cost?
How long does it take to download the software needed to view a webcast?
How do I install the software needed to view the webcast?
What is your cookie policy?
I'm using a Mac and can't see / hear anything. What's wrong?
How long does it take to download the software needed to view a webcast?
The time taken to download the media players is entirely dependent on internet connection speeds. Broadband users should be able to download the player in a couple of minutes, dial-up users will experience a much longer delay.
