Help
Frequently Asked Questions
The basics
What is the Microsite?
What is the Public-i Player?
How do I find a webcast?
How do I watch a webcast?
How do I access extra information about a webcast?
What is the difference between a live and archived webcast?
How do I navigate through a webcast?
Who gets feedback?
Technical specifications
Why can't I hear the webcast?
Why can't I see the webcast?
Why is the webcast picture blurred or frozen?
Why does my player keep buffering?
Do I need broadband?
Why can we not get a bigger picture?
Why are the speaker names out of synch with the video?
Why will the webcasts not play on my work computer?
Troubleshooting
What computer specification will I need to view webcasts?
What are RealPlayer and Windows Media Player?
Where can I get the software and what does it cost?
How long does it take to download the software needed to view a webcast?
How do I install the software needed to view the webcast?
What is your cookie policy?
I'm using a Mac and can't see / hear anything. What's wrong?
What is the Microsite?
What is the Public-i Player?
How do I find a webcast?
How do I watch a webcast?
How do I access extra information about a webcast?
What is the difference between a live and archived webcast?
How do I navigate through a webcast?
Who gets feedback?
Technical specifications
Why can't I hear the webcast?
Why can't I see the webcast?
Why is the webcast picture blurred or frozen?
Why does my player keep buffering?
Do I need broadband?
Why can we not get a bigger picture?
Why are the speaker names out of synch with the video?
Why will the webcasts not play on my work computer?
Troubleshooting
What computer specification will I need to view webcasts?
What are RealPlayer and Windows Media Player?
Where can I get the software and what does it cost?
How long does it take to download the software needed to view a webcast?
How do I install the software needed to view the webcast?
What is your cookie policy?
I'm using a Mac and can't see / hear anything. What's wrong?
Who gets feedback?
Feedback is sent directly to the organisation providing the webcast from where it will be forwarded to the appropriate person to deal with the enquiry. Public-i monitor feedback for technical issues.
